Returns & Exchanges

At Advanced Clinicals, we stand behind our high-quality skincare formulations and offer a 30-day satisfaction guarantee if you are not completely happy with your purchase. Items must be returned in their original packaging and contain at least 50% of the product to be eligible for a full refund.

1

Initiate Your Request

Contact our customer support team via email with your order number and the specific reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original containers and include a copy of your packing slip or the authorization form inside the box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

Once our warehouse inspects the returned products, we will issue a refund to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing